Frequently Asked Questions

We currently have two locations:

We're always looking for passionate individuals to join our team! To apply:

• • Email your resume to info@chamba.ca
• • Drop off your resume in person at either of our locations

Check our Careers page for current job openings.

You'll need one piece of valid government-issued photo ID. Accepted IDs include:

• • Ontario Driver's Licence
• • Ontario Photo Card
• • Canadian Passport
• • Canadian Citizenship Card
• • Canadian Armed Forces Identification Card
• • Certificate of Indian Status Card
• • Permanent Resident Card

IDs from outside of Canada may be accepted. Please contact us if you have questions about your ID.

Yes, both our Waterloo and Brampton locations are wheelchair accessible. Please let us know if you need any additional accommodations during your visit.

No, you do not need a medical prescription. We are a recreational cannabis retailer, so any person 19 years or older with valid ID can purchase cannabis products.

Chamba carries a wide array of cannabis products including:

• • Dried flower
• • Extracts and concentrates
• • Edibles
• • Oils and tinctures
• • Sprays
• • Beverages
• • Vapes and cartridges
• • Topicals and creams
• • Smoking accessories

There are several consumption methods:

• Inhalation: Vaporizers, hand pipes, rolling papers
• Oral: Edibles, tinctures, beverages
• Topical: Creams, ointments

Our Bud Tenders can help you find the right method for your lifestyle!

Yes! We have full online ordering capability through our "SHOP" button on the menu. We also partner with popular platforms like:

• • Leafly
• • Weedmaps

Visit our shop section or these platforms to browse our selection and place your order.

THC and CBD are both cannabinoids from the cannabis plant, but they work differently:

• THC: Creates the "high" feeling and intoxicating effects
• CBD: Non-intoxicating and often used for relaxation and wellness

CBD can also block some of the intoxicating effects of THC. Products with a mix of both are great for first-time consumers. High doses of CBD can produce a profoundly relaxing experience.

Our Bud Tenders can recommend the right balance for your needs.

Cannabis labels show cannabinoid levels in two ways:

• First numbers (THC/CBD): Active cannabinoid levels as purchased
• Total THC/Total CBD: Active cannabinoid levels when ready for consumption (after heating)

Note: Dried flower has low active cannabinoids until heated. Oils and capsules show the same numbers for both since they're already processed.

Terpenes are fragrant oils found in many plants, especially coniferous varieties. Cannabis gets its unique scent from over 100 different terpenes.

Each cannabis strain has its own scent profile based on which terpenes are dominant. Scents can range from earthy, woodsy, and herbal to spicy, diesel, citrusy, or sweet.

Terpene levels can vary from crop to crop, leading to natural variations in scent and flavor.

Since many terpenes are found in plants used in naturopathic remedies, some believe terpenes play a role in the effects of cannabis. For example, linalool (found in lavender) may be associated with relaxation.

Some also support the "entourage effect" theory, which suggests cannabinoids and terpenes work together to create cannabis effects.

Important: These are current theories. The impact of terpenes beyond flavor and aroma has not yet been scientifically proven.

Dried flower typically has 8-15% moisture content at packaging, but can dry out over time depending on storage conditions.

To reintroduce moisture, add a humidity pack to an airtight container and remove it once the product reaches your desired moisture level.

The golden rule: "Go low and slow" – start with a low dose and consume slowly.

Intensity and duration depend on factors like weight, metabolism, food intake, and individual sensitivity.

No need to worry! Crystallization naturally occurs in cartridges with around 60% CBD or more. Here's how to fix it:

• Method 1: Apply low heat and inhale 2-3 times
• Method 2: Hold the cartridge between your palms for 2-3 minutes. Your hand heat will warm the oil chamber.

Note: The cartridge may recrystallize as it cools, so repeat as needed before use.

If a vape cartridge is confirmed by management to be defective, we offer a 24-hour exchange or refund window from time of purchase.

Requirements:

• • Original receipt
• • Product packaging

Visit us in-store to process your exchange or refund.

Here are maintenance tips to keep your equipment in top condition:

• • Storage: Keep cartridge standing upright between uses to prevent coil flooding
• • Temperature: Store in temperate conditions (don't leave in cars)
• • Cleaning: If leaking, clean battery threading with rubbing alcohol and a Q-tip while powered off
• • Location: Store in a cool, dry, dark place away from minors
• • If clogged: Warm in your hand or hold in front of heater for 5-10 seconds
• • Usage: Avoid back-to-back consecutive drags to prevent burnt coils
• • Charging: Use only the provided charger, not fast chargers or power bars

One of the easiest ways to maintain your water pipe is to rinse it after every use.

For buildup, we recommend using a liquid cleaner from our shop. Choose either:

• • Soaking cleaners
• • Soak and shake solutions

Important: Always thoroughly rinse your piece after cleaning.

If your piece has a ground glass (frosted) joint, dry it off before reassembly to prevent seizing.

OCS (our supplier) carries only cannabis products from federally licensed producers in Canada.

Quality assurance:

• • Licensed producers are subject to strict federal Health Canada regulations
• • Health Canada regularly inspects production facilities
• • All products require a Certificate of Analysis
• • All products are tested and verified as safe for consumers

Cannabis from illegal sellers is not regulated and likely untested, making it unsafe. All Chamba products are OCS-sourced and Health Canada-tested.

Yes! All cannabis sold by OCS (and therefore by Chamba) undergoes strict and rigorous testing.

Testing includes:

• • Potency (THC/CBD levels)
• • Pesticides
• • Heavy metals
• • Microbes (bacteria, mould)

Each product includes a COA (Certificate of Analysis) and SOA (Statement of Attestation) with lot numbers and Health Canada-approved lab verification.

The legal limit is 30 grams or equivalent per transaction.

Some products have different equivalencies. For example, distillate cartridges carry an equivalency of 4 grams for every gram of distillate due to production requirements.

Sign up for our loyalty program (just need your name, email, and phone number) and enjoy great benefits:

• • 5% discount on any item in stock (can't be combined with other sales)
• • 2 points on every dollar spent (100 points = $1.00)
• • Points redeemable toward accessories
• • Exclusive offers and member-only events
• • Access to raffle prizes and new product drops

Ask a staff member in-store to sign up today!

Yes! If another local shop in the same city has the same product at a lower regular price, we'll match it.

Conditions: The competitor must have the item in stock, and we match regular prices only (not membership or sale prices).

Yes! We offer 5% off all items for individuals 65 years or older.

Stacking discounts: If you're a senior and join our Chamba Membership program, you can combine both discounts for a total of 10% off!

Ask a staff member in-store for details.

Yes! We offer a 5% discount to active front line workers to recognize their essential work and dedication.

Just show us your facility badge for verification. We won't keep any personal details on file.

To receive delivery, we require two things:

• • Valid ID proving you're 19 years or older
• • Last 4 digits of your payment card for confirmation

Delivery Schedule: We run deliveries daily from both our stores. Delivery cut off is 5:30PM in Brampton and 6:00PM in Waterloo. Orders received after the cut off time will be shipped on the next day (or be ready for same-day pick-up in-store).